Refund policy

Return and Refund Policy

BraaapClothingCo is operated by Jonas Bothmann, Knardrupgaards Alle 6, 3660 Stenløse, Denmark.

Email: jonas@braaapclothing.com
Telephone: +45 28 19 12 63

This policy applies to consumer purchases from braaapclothing.com, including our T-shirts, keychains and tyre shelves. It does not limit your mandatory consumer rights.

14-day right of withdrawal

You may withdraw from your purchase without giving a reason within 14 days after the day you, or someone you nominate other than the carrier, receive the goods.

If items from one order arrive separately, the withdrawal period runs from receipt of the last item. Any extension of the deadline required by applicable law, including for weekends or public holidays, applies.

You may also withdraw before your order has been dispatched or delivered.

How to notify us

You can exercise your right of withdrawal online through our customer portal:

Withdraw from a purchase or request a return

Sign in using the email address associated with your order and the verification code sent to you. Select the relevant order and items, then submit the cancellation or return request. We will send an electronic acknowledgement without undue delay, including the contents of your withdrawal and its submission date and time.

You may instead notify us by email, telephone or post using the contact details above. You can use the withdrawal form at the end of this policy, but it is optional.

Please identify the purchase you wish to cancel. An order number is helpful but is not required if we can otherwise identify your purchase.

Send your written notice before the withdrawal deadline expires. If notifying us by telephone, do so before the deadline. A valid withdrawal does not require our approval, even if the online system describes it as a “request”.

Simply refusing delivery or leaving a parcel uncollected does not, on its own, notify us that you wish to withdraw.

Returning your items

After notifying us, send the items back without undue delay and no later than 14 days afterwards. You meet this deadline by dispatching the goods before the period expires.

Send returns to:

BraaapClothingCo / Jonas Bothmann
Knardrupgaards Alle 6
3660 Stenløse
Denmark

Pack the goods securely and keep proof of dispatch. Please include your name and order details so we can identify the return. Our products, including tyre shelves, can be returned by ordinary parcel service; choose a service suitable for the parcel’s dimensions and weight.

You pay the direct return shipping costs when returning goods because you have changed your mind. Free delivery on the original order does not include free return shipping.

For a justified complaint about faulty, damaged or incorrectly supplied goods, we cover the necessary reasonable return shipping costs.

Condition of returned goods

You may inspect the goods as you reasonably would in a shop, including trying on a T-shirt to check its fit.

You are only responsible for a reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, and only where the legal conditions for such a deduction are met. Wearing, washing, modifying or damaging an item may reduce its value.

Please return any supplied accessories, fittings and instructions. Include original labels and packaging where possible. Missing original packaging does not automatically remove your right of withdrawal.

We do not charge a fixed restocking fee.

The ordinary right of withdrawal applies to our standard products, including sale items, standard sizes and colours, 3D-printed keychains and single or double tyre shelves. Handmade production, numbering or production after ordering does not by itself make these products non-returnable.

Refunds

If you withdraw from the entire order, we refund the payments received, including the cost of our least expensive standard delivery option. Additional costs for a more expensive delivery method you selected are not refunded.

We refund without undue delay and no later than 14 days after being informed of your withdrawal. We may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, whichever happens first.

Refunds are made using the original payment method unless you expressly agree otherwise. We do not charge a refund fee or require you to accept store credit.

Any lawful deduction for diminished value will be explained to you.

We also accept returns of individual items within the same deadlines. For partial returns, we refund the returned items; the original delivery charge is not refunded unless applicable law requires otherwise.

If your order was delivered free of charge, we do not deduct an outbound delivery charge from your refund.

Exchanges

To change a size or product, you can return the original item under this policy and place a new order, subject to availability. Contact us if you would like to discuss an exchange.

If we sent you the wrong item, we handle this as an error on our part, rather than a customer-paid exchange.

Faulty or damaged goods

If an item is faulty, damaged on arrival or different from what you ordered, contact jonas@braaapclothing.com with your purchase details and a description of the issue. Photographs can help us assess the problem.

The 14-day withdrawal deadline does not limit your statutory rights concerning defective goods. Applicable legal remedies may include repair, replacement, a price reduction or a refund, depending on the circumstances. We cover the necessary reasonable costs of a justified complaint.

Any stronger rights or longer deadlines under applicable consumer law remain unaffected.

Optional withdrawal form

Complete and send this form only if you wish to withdraw from your purchase.

To: BraaapClothingCo / Jonas Bothmann
Knardrupgaards Alle 6, 3660 Stenløse, Denmark
Email: jonas@braaapclothing.com

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:

Goods:
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Order number, if available:
Date:
Signature of consumer(s), only if submitted on paper:

(*) Delete as appropriate.